As a service that has been open for just over a year, we continue to refine communication methods and systems within the internal staff communications department. There are several sources of information (as described above) in which different types of information are retained. Daily information is transmitted from one team to another via the Daily Handover team book, which is the first place to look when a layer begins. This document then tells the team all other important documents relating to the events of the previous layer, and it is working well for now. The specific information for each service user is stored in a Case File folder, the format of which has changed several times over the past year, which has led to a considerable amount of work for team leaders and key workers, but this should lead to an efficient and much more user-friendly format in the future. We have also created a summary page for each service user, so that new employees or temporary workers can quickly become familiar with the person who will support them. The main obstacle to effective communication, both within and outside the department, is the pressure of time and the frequency of several problems that arise simultaneously. This makes it difficult for staff to record complete and accurate information, and this is an area where it is very important that staff be assisted to carry out this work. Lack of computer knowledge also undermines the effectiveness of document filing, so staff often have to recall how documents are titled to be easily traced from the digital repository. Complex computer systems also leave us with connectivity problems that mean that employees and management cannot always access the server needed to drop off or retrieve, so temporary records are used until connectivity is restored.
This can cause problems if the problem is not resolved before the next layer arrives, but can be transmitted through the team-to-team book. Our computer systems are being overhauled. Data Protection Regulations (RGPD) and the Data Protection Act 2018 replace the Data Protection Act 1998.